ISO 10004 Guidelines for Monitoring & Measuring

data is gathered. They also influence how the data is analyzed and how the information is ultimately to be used.

For whom?

The international standard series ISO 10000 can be used by any organizations no matter what type, size or product. The focus is on customers outside of the organization, not suppliers or its personnel.

Benefits:

• obtain information on new expectation
• resolving complaints to the satisfaction of the complainant and the organization
• identify trends and therewith eliminate causes of complaints
• customer-focused approach to resolving complaints
• encourage personnel to improve their skills in working with customers
• basis for continual review and analysis of the complaints-handling process

Yes, I am interested!