A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
ISO 10002 for quality, arrangement: customer satisfaction – Guideline for complaint handling in organisation is an excellent customer service certificate and acts as a ”true-to-life” manual designed expressly for this purpose. This standard helps organizations to identify, manage and understand how successfully they deal with their customers” complaints.
ISO 10002:2004 certification ISO 10002:2004 is a standard published by the International Organization for Standardization (ISO) titled “Quality management – Customer satisfaction – Guidelines for complaints handling in organizations.” This standard provides guidelines for organizations to establish, implement, maintain, and improve complaint handling processes. Achieving ISO 10002:2004 certification indicates that an organization has implemented effective […]
Courtesy: ISO 10002:2004 certification The ISO 10002 standard ” Quality management – Customer satisfaction – Guidelines for complaints handling in organizations ” in Italian ” Quality management – Customer satisfaction – Guidelines for handling complaints in organizations“, is an international standard that provides guidance for the process of handling complaints related to an organization’s products and services, including planning, design, […]