TQM & Six Sigma Certification Services

The TQM concept was developed by a number of American management consultants, including W. Edwards Deming, Joeseph Juran, and A.V. Feigenbaum.[3] Originally, these consultants won few converts in the United States. However, managers in Japan embraced their ideas enthusiastically and even named their premier annual prize for manufacturing excellence after Deming.

The Six Sigma management strategy originated in 1986 from Motorolas drive towards reducing defects by minimizing variation in processes.[4]

The main difference between TQM and Six Sigma (a newer concept) is the approach.[5] At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction.

In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.