ISO/IEC 40180:2017 Information technology

Courtesy: ISO/IEC 40180:2017 Information technology

ISO/IEC 40180 provides the fundamentals and the reference framework for quality assurance, quality management and quality improvement in IT-enhanced learning, education and training (called E-Learning). It consists mainly of the Quality Reference Framework (QRF) for E-Learning, which is a common and generic framework to describe, specify and understand critical properties, characteristics and metrics of quality. The QRF combines an elaborated and extensive process model with a descriptive model for the processes. ISO/IEC 40180 harmonizes existing approaches, concepts, specifications, terms and definitions related to quality for E-Learning, education and training.

International standards in the ISO/IEC 19770 family of standards for IT asset management (ITAM) address both the processes and technology for managing software assets and related IT assets. Broadly speaking, the standard family belongs to the set of Software Asset Management (or SAM) standards and is integrated with other Management System Standards.

ISO/IEC 19770 day-to-day management comes under ISO/IEC JTC 1/SC 7/WG 21, or Working Group 21 (WG21) chaired by Ron Brill as convener and Trent Allgood as secretary. It is WG21 that is responsible for developing, improving and ensuring market needs are met when developing these standards

The ISO 19770 standard is a concept of ITAM standardization within an organization incorporating ISO/IEC standards.

The objective of the standard is to give organizations of all sizes information and assistance to assist at the risk and cost minimization of ITAM assets. Through implementation, these same organizations will acquire a competitive advantage through:

• Management of the risk of interrupted IT service delivery, breach of legal agreements and audit;
• Reducing overall software costs through the implementation of various processes; and
• Better information availability leading to improved decision-making based on accurate data.

The major parts of this ITAM standard are detailed below.

1. ISO/IEC 19770-1 is a process framework to enable an organization to prove that it is performing ITAM to a standard sufficient to satisfy corporate governance requirements and ensure effective support for IT service management overall.
2. ISO/IEC 19770-2 provides an ITAM data standard for software identification tags (“SWID”).
3. ISO/IEC 19770-3 provides an ITAM data standard for software entitlements, including usage rights, limitations and metrics (“ENT”).
4. ISO/IEC 19770-4 provides an ITAM data standard for Resource Utilization Measurement (“RUM”)
5. ISO/IEC 19770-5 provides the overview and vocabulary.