Customer dissatisfaction can damage businesses. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handling system for their customers.Complaint management is challenging as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is […]
Category Archives: New Standard Certifications
New Standard Certifications
Sanitary-epidemiologic certificate confirms that the production meets Ukrainian hygienic norms and standards . That document is issued by Sanitary-epidemiological units, on a base of production expertise, documents and inspection reports. Sanitary-epidemiologic certificate is valid for 2 Years (depends on production type, production conditions, documentation and specialist who considers given case). Sanitary epidemiological certificate confirms that […]
Provides guidance to owners and operators of electricity generation, transmission or distribution network assets, or gas distribution assets, which are required by statute to have a safety management system (SMS) that operates to safeguard members of the public or property of members of the public from safety-related risks arising from the presence or operation of […]
ISO/TR 14969:2004 provides guidance for the application of the requirements for quality management systems contained in ISO 13485. It does not add to, or otherwise change, the requirements of ISO 13485. It does not include requirements to be used as the basis of regulatory inspection or certification assessment activities. This guidance can be used to […]
ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2004 is not intended to change any rights or obligations provided by […]
5S is the name of a workplace organization method that uses a list of five Japanese words: seiri,seiton,seiso,seiketsu, and shitsuke. Transliterated or translated into English, they all start with the letter “S”.[1] The list describes how to organize a work space for efficiency and effectiveness by identifying and storing the items used, maintaining the area and items, and sustaining the new order.[2] The decision-making process usually […]
RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance.
ISO/TS 29001:2010 defines the quality management system for product and service supply organizations for the petroleum, petrochemical and natural gas industries. Boxed text is original ISO 9001:2008 text unaltered and in its entirety. The petroleum, petrochemical, and natural gas industry sector-specific supplemental requirements are outside the boxes.ISO/TS 29001:2010, is the result of cooperation between the […]
SO 80369-20:2015 specifies the test methods to evaluate the performance requirements for small-bore connectors specified in the ISO 80369series.
ISO 55000. ISO 55000 is an international standard covering management of assets of any kind. Before it, a Publicly Available Specification (PAS 55) was published by the British Standards Institution in 2004 for physical assets. The ISO 55000 series of Asset Management standards was launched in January 2014.