TOTAL QUALITY MANAGEMENT (TQM) Total Quality Management (TQM) is a management approach focused on continuously improving the quality of products, services, and processes within an organization. It is a holistic approach that involves everyone in the organization, from top management to frontline employees, in striving for customer satisfaction and continuous improvement. Key principles of TQM […]
Category Archives: TOTAL QUALITY MANAGEMENT (TQM)
Total quality management consists of organization-wide efforts to “install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value.
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