“Total Quality Management” (TQM) is a management philosophy that focuses on continuous improvement of processes and products or services to achieve customer satisfaction. While TQM has been widely implemented and has proven beneficial in many contexts, there are several approaches and philosophies that organizations can adopt to further enhance their operations and outcomes. Here are […]
Category Archives: Beyond Total Quality
courtesy : Beyond total quality History In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan’s ability to produce high-quality goods at competitive cost. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of […]