ISO 22320:2018 Security And Resilience — Emergency Management

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ISO 22320:2018 is a standard published by the International Organization for Standardization (ISO) titled “Security and resilience — Emergency management — Guidelines for incident management.” This standard provides guidelines for establishing, implementing, maintaining, and improving incident management within an organization.
Here are some key points and aspects covered by ISO 22320:2018:
1. **Scope**: The standard provides guidelines for incident management, which includes preparedness, response, and recovery phases. It aims to enhance the organization’s capability to effectively manage incidents and emergencies.
2. **Principles**: ISO 22320 emphasizes the importance of a structured approach to incident management, focusing on leadership, accountability, communication, and continuous improvement.
3. **Roles and Responsibilities**: The standard outlines the roles and responsibilities of various stakeholders involved in incident management, such as incident managers, response teams, and supporting functions.
4. **Preparedness**: It provides guidance on establishing an incident management policy, identifying potential risks and hazards, developing incident response plans, and conducting training and exercises.
5. **Response**: ISO 22320 outlines the procedures and actions to be taken during the response phase of an incident, including coordination, communication, resource management, and decision-making.
6. **Recovery**: The standard also covers the recovery phase, focusing on restoring normal operations, assessing the impact of the incident, and implementing corrective actions to prevent future incidents.
7. **Coordination and Collaboration**: ISO 22320 emphasizes the importance of coordination and collaboration among different organizations and stakeholders involved in incident management, including public authorities, emergency services, and private sector organizations.
8. **Communication**: Effective communication is a key aspect of incident management. The standard provides guidelines for establishing communication protocols, ensuring timely and accurate information sharing, and managing public communication during incidents.
9. **Continuous Improvement**: ISO 22320 encourages organizations to continuously monitor and evaluate their incident management capabilities, learn from past incidents, and make improvements to enhance resilience and preparedness.
Overall, ISO 22320:2018 serves as a valuable resource for organizations seeking to enhance their incident management capabilities and ensure a coordinated and effective response to incidents and emergencies. By implementing the guidelines outlined in this standard, organizations can improve their resilience and ability to manage various types of incidents, ranging from natural disasters to cybersecurity breaches and other emergencies.