Information technology – service management
Why ISO/IEC 20000 ? At present, the IT and ICT services and tools in some way maybe affect every area of human activity or business. Whether delivering hardware and software solutions, providing web space or housing, or manage network design, control and preparing projects for ICT solutions, providing mobile communications and payment gateways, database programming, application, etc., moving in the area of ICT services – one of the most flexible and fastest growing business sector. Effects of inefficient election, user inconvenience, inflexibility of failure, limited capacity, poor response time or even the loss and misuse of information may vary from annoying to disastrous delays disposal of business and property. Standard ISO 20000 provides a solution to prevent the above-mentioned risks.
Standards and recommendations.
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